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Answer & book
Ava, your AI receptionist
Ava answers your business line in a natural voice, works out what the caller needs, books the job on your real calendar, and texts the customer a confirmation. Every call becomes a lead with a transcript and summary in the CRM.
Which plans include Ava and how many voice minutes come with each: see Pricing.
What it does
- • Answers 24/7, or only after hours and when your team is busy: your settings decide
- • Collects name, service, and address, reads the address back once, and fixes common mistakes
- • Books into open slots from your services and booking rules
- • Transfers to a person when the caller asks or the job needs it
What you get
- • Call transcript, AI summary, and recording link on the lead timeline
- • Confirmation text to the caller (with SMS consent and STOP handling)
- • Calm, natural voices you can choose and preview
- • Respects AI-off and after-hours settings on every call
How it works
Step 1
Connect a number
Get a LeadLock number or forward your existing line to it.
Step 2
Teach Ava
Services, hours, service area, and booking rules come from your CRM settings.
Step 3
Answer and book
Ava answers, books, texts the customer, and drops the job into dispatch.
Common use cases
- • Owners who miss calls while on a job
- • Shops that lose after-hours and weekend calls to voicemail
- • Teams that want every call logged, not just the ones someone remembers
Integrations
- • Twilio Voice and SMS
- • CRM calendar and booking rules
- • Dispatch board
- • Google Calendar
Let Ava take the next call
Connect a number, review the setup we draft from your website, and place a test call before you go live.