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Meet Ava: an AI receptionist that books the job, not just takes a message

2026-10-25·5 min read·LeadLock AI Team

Most "AI answering" takes a message and leaves you to call back. By then the customer has called the next company on the list. Ava was built to finish the job on the first call: understand the problem, get the address right, and put the appointment on your calendar.

What a call with Ava sounds like

  1. Ava greets the caller with your business name and asks what is going on.
  2. She collects the caller's name, the service they need, and the address, uses their name, and does not repeat questions.
  3. She reads the address back once to confirm it, and fixes common slips like a missing street suffix.
  4. She offers open times from your services and booking rules and books the one the caller picks.
  5. The caller gets a confirmation text, and the lead in your CRM shows the transcript, a summary, and the appointment.

You decide when she answers

Ava can answer every call, only after hours, or not at all. Live calls check your settings on every ring, so turning her off or changing your hours applies to the very next call.

When a caller asks for a person, Ava transfers to the number you choose. When AI voice is off, calls follow your normal forwarding and voicemail.

Getting started

  • ✓Get a LeadLock number or forward your existing line to one.
  • ✓Let Do It For Me draft Ava's greeting and services from your website.
  • ✓Pick a voice, run Test My Receptionist, then place one test call from a phone that is not your business line.
Hear it yourself

Call our AI line at (321) 382-1509, or try the voice demo in your browser.

Author
LeadLock AI Team
Product & customer success

We build and support LeadLock AI for service businesses that want one system for leads, dispatch, mobile crews, and getting paid—without duct-taping five tools together.

See it on your own business

Call our AI line, click through the demo CRM, or start free and let AI draft your setup from your website.