Meet Ava, your AI receptionist
What Ava does on a live call: greet, understand the job, confirm the address, book an open slot, text a confirmation, and log it all to the lead.
Overview
Ava is LeadLock's AI voice receptionist. She answers calls to your LeadLock number in a natural voice, works out what the caller needs, and books the job, so a missed call becomes a scheduled one.
What happens on a call
- 1
Ava greets the caller with your business name and asks how she can help.
- 2
She collects the caller's name, the service they need, and the service address. She uses the caller's name and does not ask the same question twice.
- 3
She reads the address back once to confirm it and cleans up common mistakes, like a missing street suffix.
- 4
If booking is on, she offers open times from your Services and Booking settings and books the one the caller picks.
- 5
After the call, the caller gets a confirmation text (when they have SMS consent), and the lead shows the transcript, an AI summary, and the appointment.
- 6
If the caller asks for a person, or the job needs one, Ava transfers to the number you set.
Tips
- Pick a voice in Receptionist Settings. The calmer voices work well for older callers and noisy job sites.
- Ava follows your AI-off and after-hours settings on every call. See "Control when Ava answers".
- Hear a sample in Voice demo before going live.
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