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Overview

Guides

    • All in Getting…
    • How LeadLock AI Works
    • Getting Your First Lead
    • Complete Setup Guide (5 Steps)
    • Understanding AI in LeadLock
    • All in AI…
    • What is the AI Receptionist?
    • How Call Forwarding Works
    • How to Set Up Call Forwarding (Step-by-Step)
    • How AI Answers Calls and Captures Leads
    • How to Enable Missed Call Text-Back
    • How to Test Your AI Receptionist
    • How AI Booking Works
    • What is the AI Voice Website Agent?
    • Voice Widget Fallbacks: Mic, Text, and Speaker Controls
    • How Calling Works
    • How AI Receptionist Works
    • All in SMS…
    • How AI SMS Works
    • SMS consent, blocking, and opt-out (STOP / HELP)
    • How to Enable SMS Automation
    • How Missed Call Text-Back Works
    • How to Customize SMS Replies
    • All in CRM…
    • Workspace layout: panels, focus, and saved layout
    • How Leads Are Created
    • Understanding the Lead Timeline
    • How AI Summarizes Leads
    • How to Manage Your Pipeline
    • How Voice Widget Transcripts Sync to CRM
    • How Leads Turn Into Customers
    • Forms & Lead Capture
    • Leads vs Contacts (and where Deals fit)
    • All in Automations…
    • What Automations Do
    • How to Set Up Follow-Up Sequences
    • How to Stop Automation on Reply
    • All in Integrations…
    • Connecting Twilio (Phone + SMS)
    • Connecting Stripe (Billing)
    • Using Webhooks (Make / Zapier)
    • Connecting Your Website Chat Widget
    • How to Install the AI Voice Website Widget
    • All in Billing…
    • How AI Voice Usage Affects Billing
    • Understanding Plans and Features
    • What Each Plan Includes
    • How to Upgrade
    • What Happens When You Hit Limits
    • How Billing Works
    • How Credits Work
    • Call minutes vs Credits
    • All in Quotes,…
    • Pipeline stages (service businesses)
    • All in Security…
    • Acceptable use: calling & AI
    • All in Troubleshooting…
    • Troubleshooting: AI Voice Website Widget Not Responding
    • Why is my AI not responding?
    • Why are calls not being answered?
    • Why am I not receiving SMS?
    • How to fix integration issues
    • Why was my call blocked?

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Help Center/Billing & Credits

Billing & Credits

Included call minutes, Credits, overage, and how to buy more — transparent usage billing.

How AI Voice Usage Affects Billing

Understand included voice usage, plan caps, and when add-ons apply.

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Understanding Plans and Features

Match plan tiers to how you capture and respond to leads.

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What Each Plan Includes

Heuristics: SMS → Growth; Voice AI → Pro—always confirm in-app for your account.

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How to Upgrade

Use in-app billing for instant entitlement updates.

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What Happens When You Hit Limits

Soft stops, upgrade prompts, and how to unblock.

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How Billing Works

Subscriptions, included Minutes, Credits, and overage — in plain language.

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How Credits Work

What Credits are, how to buy them, and how they’re consumed.

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Call minutes vs Credits

Included minutes reset monthly; credits cover usage after the pool is used (when enabled).

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Quick actions

  • CRM settings →
  • AI Receptionist →
  • Integrations →
  • Lead capture →

In this topic

  • Billing →
  • Pricing →

In this category

  • How AI Voice Usage Affects Billing
  • Understanding Plans and Features
  • What Each Plan Includes
  • How to Upgrade
  • What Happens When You Hit Limits

Need help?

Our team can help with setup, billing, and technical issues.

Contact support

Quick actions

  • CRM settings →
  • AI Receptionist →
  • Integrations →
  • Lead capture →

In this topic

  • Billing →
  • Pricing →

In this category

  • How AI Voice Usage Affects Billing
  • Understanding Plans and Features
  • What Each Plan Includes
  • How to Upgrade
  • What Happens When You Hit Limits

Need help?

Our team can help with setup, billing, and technical issues.

Contact support

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