How Calling Works
AI Receptionist, call forwarding, and call logging — how Minutes and Credits fit together.
Overview
LeadLock handles calls on your business number in two ways: AI Receptionist (inbound — Ava, the AI voice, answers, qualifies, and can book) and call forwarding to your team’s existing phones. LeadLock does not include a browser dialer or softphone device. Completed calls log to CRM → Calls with duration; billable usage flows through your plan’s included Minutes, then prepaid call Credits, then optional overage when enabled.
What happens on a call
- 1
Forwarding — Calls can ring your cell or office number per the line’s routing, with voicemail as a fallback. Review lines on CRM → Settings → Phone.
- 2
AI Receptionist — Inbound calls hit your configured number; AI answers per your script, captures details, and writes to the Lead timeline.
- 3
Call logging — End-of-call events record duration; included Minutes and Credits update in Billing.
Tips
- If a call is blocked before connect, check Billing → Call usage — you may be out of included Minutes and Credits without overage.
On this page
Quick actions
In this topic
Related articles