Ava, Calls & Softphone
How Ava answers and books calls, when she answers, voices, call forwarding, missed-call text-back, and calling from the CRM.
Meet Ava, your AI receptionist
What Ava does on a live call: greet, understand the job, confirm the address, book an open slot, text a confirmation, and log it all to the lead.
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Control when Ava answers: AI on or off, business hours, after hours
Your settings decide whether Ava answers every call, only after hours, or not at all. Live calls follow them immediately after you save.
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Call from the CRM with the softphone
Make and take calls on your LeadLock number in the browser, with the caller's history on screen and every call logged.
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After your business number is live — finish call setup
Once your LeadLock number shows Live, set AI Receptionist routing, fallback, partner transfer, and a department label — and know what texting approval still means.
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What is the AI Receptionist?
An automated voice layer that answers or recovers calls so callers always reach a helpful experience.
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Using AI Line Profiles (Separate Business Lines)
Configure each workspace number independently so every line can run its own AI behavior, routing, and team workflow.
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How Call Forwarding Works
Forwarding sends unanswered or overflow calls to the number where LeadLock answers with AI.
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How to Set Up Call Forwarding (Step-by-Step)
Carrier-agnostic steps plus what to verify in LeadLock.
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How AI Answers Calls and Captures Leads
When someone calls and you do not answer, the call can forward to LeadLock; AI answers, captures the lead, and continues the conversation.
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How to Enable Missed Call Text-Back
Automatically text callers when a call is missed so you still convert the lead.
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How to Test Your AI Receptionist
A safe checklist before you publish your forwarding rules.
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How AI Booking Works
Set up Services, then Booking, so Ava and your scheduler can offer real times and confirm appointments.
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What is the AI Voice Website Agent?
A virtual website receptionist that listens, responds, and captures leads from voice conversations.
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Voice Widget Fallbacks: Mic, Text, and Speaker Controls
How fallback behavior works when microphone or speaker playback is unavailable.
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How Calling Works
AI Receptionist, call forwarding, and call logging — how Minutes and Credits fit together.
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How AI Receptionist Works
Answers calls, qualifies Leads, and can book appointments when configured.
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