How to Customize SMS Replies
Tune tone, tokens, and templates so SMS still sounds like your brand.
- 1
Edit your AI agent or instant-response copy to include business name, hours, and a signature style you like.
- 2
Use short paragraphs—SMS readers skim on phones.
- 3
Avoid long URLs; use a branded short link if possible.
- 4
Preview with internal test numbers before rolling out.
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