Using AI Line Profiles (Separate Business Lines)
Configure each workspace number independently so every line can run its own AI behavior, routing, and team workflow.
Overview
AI Line Profiles let you configure each phone number in your workspace independently. Instead of one generic call flow, each line can behave differently, route differently, and serve different customers. Each phone number acts like its own intelligent entry point into your business.
Why use separate lines
- 1
Separate sales and support calls.
- 2
Prioritize emergency services.
- 3
Manage different service types.
- 4
Track marketing performance.
- 5
Support multiple languages.
Example: Cleaning Company
Main line → new customers. Commercial line → business clients. Move-out line → specialized bookings. Support line → reschedules. Each line runs its own workflow.
What can be customized per line
- 1
AI greeting
- 2
AI behavior (sales, support, emergency)
- 3
routing rules
- 4
assigned team
- 5
booking workflow
- 6
business hours
- 7
language
- 8
SMS templates
How routing works
- 1
LeadLock identifies the number.
- 2
Loads that line's profile.
- 3
Applies its AI behavior and routing.
- 4
Sends the request to the correct workflow.
After-hours behavior by line
- 1
Send to voicemail.
- 2
Capture a message.
- 3
Book next available time.
- 4
Trigger emergency dispatch.
- 5
Route to on-call technician.
Tips
- Use a dedicated emergency line.
- Create a separate support line.
- Use language-specific lines if needed.
- Track performance per line.
Upgrade
Plan availability: Starter supports basic single-line setup. Growth supports limited multi-line behavior. Pro unlocks full line customization. Agency adds advanced multi-line support. Operations unlocks the full intelligent routing system.
FAQ
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Q: Can I have multiple numbers? A: Yes, depending on your plan.
- 2
Q: Can each number behave differently? A: Yes. Each line has its own configuration.
- 3
Q: Can I assign different teams per line? A: Yes. Lines can route to different teams or staff.
- 4
Q: Can I use different languages? A: Yes. Each line can be configured for a specific language.
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